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Help Center
Additional Information
Order Process
Artwork
Placing an Order
Inventory
Production Times
Rush Orders/ Meeting In-Hands Dates
Products
Custom
Express
Pricing
Shipping
Billing
Additional Information
Additional Information
Got a question about order terms, product testing information, or something else? Look here
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How to Leave Simba a Review (on ASI)
How To Leave a Simba Review (on SAGE)
How do I find [this] product SKU?
How do I reset my password?
How do I request a catalog?
Pin Card- Examples of Lapel Pin Processes
How do I create a login for the website?
What are your business hours?
How do I contact Simba?
How do I know who my sales account rep is?
Do you have a ring sizer?
How do I download flyers on the website?
Why are there color limits on some products?
Do you have a badge release (fulfillment) program for name badges?
What holidays are you closed?
Samples
How do I update my company information? (contact, shipping/ billing address)
How do I setup / create an account with Simba?
Can I submit an order on the website?
Where can I find product art templates?
I need a page of the catalog, how can I download it?
How do I request a copy of your catalog?
Do I need an account to use the website's virtualization tool?
Do you sell directly to consumers, schools, or leagues?
What should I know about Copyright & Trademarks?
Undeliverable or Refused Shipments
Shipping / Delivery Dates
Prices & Product Specifications
Product Safety & Social Compliance
Overruns / Underruns
What do I do about a lost, damaged, missing, or defective product?
Order Terms
What is the return policy?
Can I change or cancel my order?
Prop 65?
Why isn't there pricing in the back half of your catalog?
What's the difference between the front half & back half of the catalog?
Do I have a sales account rep? What do they do?