Additional Information

Got a question about order terms, product testing information, or something else? Look here

• PromoStandards
• How to Leave Simba a Review (on ASI)
• How To Leave a Simba Review (on SAGE)
• How do I find [this] product SKU?
• How do I reset my password?
• How do I request a catalog?
• Pin Card- Examples of Lapel Pin Processes
• How do I create a login for the website?
• What are your business hours?
• How do I contact Simba?
• How do I know who my sales account rep is?
• Do you have a ring sizer?
• How do I download flyers on the website?
• Why are there color limits on some products?
• Do you have a badge release (fulfillment) program for name badges?
• What holidays are you closed?
• Samples
• How do I update my company information? (contact, shipping/ billing address)
• How do I setup / create an account with Simba?
• Can I submit an order on the website?
• Where can I find product art templates?
• I need a page of the catalog, how can I download it?
• How do I request a copy of your catalog?
• Do I need an account to use the website's virtualization tool?
• Do you sell directly to consumers, schools, or leagues?
• What should I know about Copyright & Trademarks?
• Undeliverable or Refused Shipments
• Shipping / Delivery Dates
• Prices & Product Specifications
• Product Safety & Social Compliance
• Overruns / Underruns
• What do I do about a lost, damaged, missing, or defective product?
• Order Terms
• What is the return policy?
• Can I change or cancel my order?
• Prop 65?
• Why isn't there pricing in the back half of your catalog?
• What's the difference between the front half & back half of the catalog?
• Do I have a sales account rep? What do they do?